/* Operations UI. Components follow the CRM's own (HighRise) patterns so the
   page reads as part of the CRM: white header bar, bordered white cards on the
   grey page, underline tabs, quiet tables, side drawer for detail. */
* { box-sizing: border-box; }
html, body { margin: 0; height: 100%; }
body { -webkit-font-smoothing: antialiased; line-height: 20px; }
button, input, select, textarea { font: inherit; color: inherit; }
[hidden] { display: none !important; }
.sr { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); }
svg.i { width: 16px; height: 16px; flex: none; stroke: currentColor; fill: none; stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round; }

/* header bar */
.bar { position: sticky; top: 0; z-index: 20; display: flex; align-items: center; gap: 12px; min-height: 64px;
  padding: 12px 20px; background: var(--surface); border-bottom: 1px solid var(--divider); }
.bar .grow { flex: 1; }
.seg { display: inline-flex; border: 1px solid var(--border); border-radius: var(--radius-sm); background: var(--surface); box-shadow: var(--shadow-xs); }
.seg > * + * { border-left: 1px solid var(--border); }
.btn { display: inline-flex; align-items: center; gap: 8px; height: var(--btn-h); padding: 0 14px; border: 1px solid var(--border);
  border-radius: var(--radius-sm); background: var(--surface); color: var(--gray-700); font-weight: 500; cursor: pointer; white-space: nowrap; box-shadow: var(--shadow-xs); }
.seg .btn { border: 0; box-shadow: none; border-radius: 0; }
.btn:hover { background: var(--gray-50); }
.btn:focus-visible, .tab:focus-visible, input:focus-visible, select:focus-visible, textarea:focus-visible, .row:focus-visible {
  outline: 2px solid var(--primary-300); outline-offset: 1px; }
.btn.primary { background: var(--btn-primary-bg); border-color: var(--btn-primary-bg); color: #fff; }
.btn.primary:hover { background: var(--primary-700); }
.btn.link { border: 0; box-shadow: none; background: none; color: var(--link); padding: 0 8px; }
.btn.danger { color: var(--error-700); }
.btn.danger:hover { background: var(--error-50); }
.btn.sm { height: var(--control-h); padding: 0 10px; font-size: 13px; }
.btn[disabled] { opacity: .55; cursor: default; }
.menu { position: relative; }
.menu-list { position: absolute; top: calc(100% + 6px); left: 0; min-width: 240px; padding: 6px; background: var(--surface);
  border: 1px solid var(--divider); border-radius: var(--radius-md); box-shadow: 0 12px 16px -4px rgba(16,24,40,.08), 0 4px 6px -2px rgba(16,24,40,.03); z-index: 30; }
.menu-list button { display: flex; width: 100%; align-items: center; gap: 8px; padding: 8px 10px; border: 0; border-radius: 6px; background: none; text-align: left; cursor: pointer; color: var(--gray-700); }
.menu-list button:hover, .menu-list button[aria-current="true"] { background: var(--gray-50); color: var(--text-strong); }
.menu-list small { color: var(--text-muted); margin-left: auto; }
.search { display: flex; align-items: center; gap: 8px; height: var(--btn-h); padding: 0 12px; border: 1px solid var(--border);
  border-radius: var(--radius-sm); background: var(--surface); color: var(--gray-500); min-width: 240px; box-shadow: var(--shadow-xs); }
.search input { border: 0; outline: 0; width: 100%; color: var(--text-strong); background: none; }
.chip { display: inline-flex; align-items: center; gap: 6px; height: 28px; padding: 0 10px; border-radius: 999px; background: var(--gray-100); color: var(--gray-600); font-size: 12px; font-weight: 500; white-space: nowrap; }
.avatar { width: 32px; height: 32px; border-radius: 50%; display: grid; place-items: center; background: var(--primary-50); color: var(--primary-700); font-size: 12px; font-weight: 600; }

/* page */
main { padding: 20px; }
.card { background: var(--surface); border-radius: var(--radius-lg); padding: 20px; }
.head { display: flex; align-items: flex-start; justify-content: space-between; gap: 16px; margin-bottom: 20px; }
h1 { margin: 0; font-size: 20px; line-height: 28px; font-weight: 600; color: var(--text-strong); }
.sub { margin: 2px 0 0; color: var(--text-muted); }
.banner { display: flex; gap: 10px; align-items: center; margin-bottom: 16px; padding: 10px 14px; border: 1px solid var(--primary-100);
  background: var(--primary-25); border-radius: var(--radius-md); color: var(--primary-800); font-size: 13px; }
.banner .grow { flex: 1; }

.tiles { display: grid; grid-template-columns: repeat(auto-fit, minmax(170px, 1fr)); gap: var(--gap); margin-bottom: 20px; }
.tile { display: flex; flex-direction: column; border: 1px solid var(--border); border-radius: var(--radius-md); padding: 16px; background: var(--surface); text-align: left; cursor: default; }
button.tile { cursor: pointer; font: inherit; }
button.tile:hover { border-color: var(--gray-400); }
.tile .label { display: flex; align-items: center; gap: 8px; color: var(--gray-600); font-weight: 500; }
.tile .value { margin-top: auto; padding-top: 8px; font-size: 30px; line-height: 38px; font-weight: 600; color: var(--text-strong); font-variant-numeric: tabular-nums; }
.dot { width: 8px; height: 8px; border-radius: 50%; background: var(--gray-400); flex: none; }
.tone-error .dot, .dot.tone-error { background: var(--error-600); }
.tone-success .dot, .dot.tone-success { background: var(--success-600); }
.tone-warning .dot, .dot.tone-warning { background: var(--warning-500); }
.tone-info .dot, .dot.tone-info { background: var(--primary-600); }

.charts { display: grid; grid-template-columns: repeat(auto-fit, minmax(280px, 1fr)); gap: var(--gap); margin-bottom: 20px; }
.widget { border: 1px solid var(--border); border-radius: var(--radius-md); background: var(--surface); }
.widget > h3 { margin: 0; padding: 14px 16px; font-size: 16px; font-weight: 600; color: var(--text-strong); border-bottom: 1px solid var(--divider); }
.bars { padding: 12px 16px 16px; display: grid; gap: 10px; }
.bars .b { display: grid; grid-template-columns: minmax(110px, 40%) 1fr 32px; align-items: center; gap: 10px; font-size: 13px; color: var(--gray-700); }
.bars .track { display: block; height: 8px; border-radius: 4px; background: var(--gray-100); overflow: hidden; }
.bars .fill { display: block; height: 100%; border-radius: 4px; background: var(--primary-600); }
.bars .fill.tone-error { background: var(--error-600); } .bars .fill.tone-success { background: var(--success-600); }
.bars .fill.tone-warning { background: var(--warning-500); } .bars .fill.tone-neutral { background: var(--gray-400); }
.bars .n { text-align: right; font-variant-numeric: tabular-nums; color: var(--text-strong); font-weight: 500; }

/* tabs + table */
.tabs { display: flex; gap: 20px; border-bottom: 1px solid var(--divider); overflow-x: auto; }
.tab { display: inline-flex; align-items: center; gap: 8px; padding: 10px 2px; border: 0; border-bottom: 2px solid transparent; background: none;
  color: var(--gray-500); font-weight: 500; cursor: pointer; white-space: nowrap; margin-bottom: -1px; }
.tab:hover { color: var(--gray-700); }
.tab[aria-selected="true"] { color: var(--primary-700); border-bottom-color: var(--primary-600); }
.count { min-width: 22px; padding: 0 7px; border-radius: 999px; background: var(--gray-100); color: var(--gray-700); font-size: 12px; line-height: 20px; text-align: center; }
.tab[aria-selected="true"] .count { background: var(--primary-50); color: var(--primary-700); }
.tablewrap { overflow-x: auto; }
table { width: 100%; border-collapse: collapse; }
th { text-align: left; font-size: 12px; font-weight: 500; color: var(--gray-500); padding: 12px 16px; background: var(--gray-50); border-bottom: 1px solid var(--divider); white-space: nowrap; }
td { padding: 14px 16px; border-bottom: 1px solid var(--divider); color: var(--gray-600); vertical-align: middle; }
td.strong, td .strong { color: var(--text-strong); font-weight: 500; }
.right { text-align: right; } .num { font-variant-numeric: tabular-nums; }
tr.row { cursor: pointer; } tr.row:hover td { background: var(--gray-25); }
.badge { display: inline-flex; align-items: center; gap: 6px; padding: 2px 8px; border-radius: 999px; font-size: 12px; font-weight: 500; line-height: 18px; white-space: nowrap;
  background: var(--gray-100); color: var(--gray-700); }
.badge.tone-error { background: var(--error-50); color: var(--error-700); } .badge.tone-success { background: var(--success-50); color: var(--success-700); }
.badge.tone-warning { background: var(--warning-50); color: var(--warning-700); } .badge.tone-info { background: var(--primary-50); color: var(--primary-700); }
.tags { display: flex; flex-wrap: wrap; gap: 4px; }
.muted { color: var(--text-muted); }
.empty { display: grid; justify-items: center; gap: 12px; padding: 48px 16px; color: var(--gray-600); }
.empty .disc { width: 48px; height: 48px; border-radius: 50%; display: grid; place-items: center; background: var(--indigo-100); color: var(--indigo-600); }
.empty .disc svg { width: 22px; height: 22px; }

/* drawer */
.scrim { position: fixed; inset: 0; background: rgba(16,24,40,.35); z-index: 40; }
.drawer { position: fixed; top: 0; right: 0; bottom: 0; width: min(860px, 100%); background: var(--surface); z-index: 41; display: flex; flex-direction: column;
  box-shadow: -20px 0 24px -4px rgba(16,24,40,.08); }
.drawer header { display: flex; align-items: flex-start; gap: 12px; padding: 18px 24px; border-bottom: 1px solid var(--divider); }
.drawer header h2 { margin: 0; font-size: 18px; line-height: 28px; font-weight: 600; color: var(--text-strong); }
.drawer .body { overflow-y: auto; padding: 20px 24px 40px; display: grid; gap: 20px; align-content: start; }
.iconbtn { width: 36px; height: 36px; display: grid; place-items: center; border: 0; border-radius: 8px; background: none; color: var(--gray-500); cursor: pointer; }
.iconbtn:hover { background: var(--gray-100); color: var(--gray-700); }
.section > h4 { margin: 0 0 10px; font-size: 14px; font-weight: 600; color: var(--text-strong); }
.facts { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: 12px 20px; border: 1px solid var(--divider); border-radius: var(--radius-md); padding: 16px; }
.facts dt { font-size: 12px; color: var(--text-muted); } .facts dd { margin: 2px 0 0; color: var(--text-strong); font-weight: 500; overflow-wrap: anywhere; }
.alert { display: grid; grid-template-columns: auto 1fr auto; gap: 10px; align-items: start; padding: 12px 14px; border-radius: var(--radius-md); border: 1px solid var(--divider); background: var(--gray-25); }
.alert + .alert { margin-top: 8px; }
.alert.tone-error { background: var(--error-50); border-color: #fecdca; } .alert.tone-warning { background: var(--warning-50); border-color: #fedf89; }
.alert.tone-info { background: var(--primary-25); border-color: var(--primary-100); }
.alert b { display: block; color: var(--text-strong); font-weight: 600; } .alert p { margin: 2px 0 0; color: var(--gray-700); }
.alert .amt { font-weight: 600; color: var(--error-700); white-space: nowrap; font-variant-numeric: tabular-nums; }
.box { border: 1px solid var(--divider); border-radius: var(--radius-md); overflow: hidden; }
.box table td, .box table th { padding: 10px 12px; }
.note { font-size: 12px; color: var(--text-muted); margin: 8px 0 0; }
.flag { color: var(--error-700); font-weight: 500; font-size: 12px; white-space: nowrap; }
.copygrp { border: 1px solid var(--divider); border-radius: var(--radius-md); }
.copygrp + .copygrp { margin-top: 10px; }
.copygrp h5 { margin: 0; padding: 10px 14px; font-size: 13px; font-weight: 600; color: var(--gray-700); background: var(--gray-50); border-bottom: 1px solid var(--divider); border-radius: var(--radius-md) var(--radius-md) 0 0; }
.cf { display: grid; grid-template-columns: minmax(150px, 38%) 1fr auto; align-items: center; gap: 10px; padding: 8px 14px; border-top: 1px solid var(--gray-100); }
.cf:first-of-type { border-top: 0; } .cf .k { color: var(--text-muted); font-size: 13px; } .cf .v { color: var(--text-strong); font-weight: 500; font-variant-numeric: tabular-nums; overflow-wrap: anywhere; }
form.f { border: 1px solid var(--border); border-radius: var(--radius-md); padding: 16px; display: grid; gap: 14px; }
form.f.inline { grid-template-columns: 1fr auto; align-items: end; }
.fl label, .fl .lbl { display: block; font-weight: 500; color: var(--gray-700); margin-bottom: 6px; }
.fl input[type=text], .fl input[type=date], .fl input[type=number], .fl textarea { width: 100%; height: var(--btn-h); padding: 0 12px; border: 1px solid var(--border); border-radius: var(--radius-sm); background: #fff; color: var(--text-strong); box-shadow: var(--shadow-xs); }
.fl textarea { height: 76px; padding: 10px 12px; resize: vertical; }
.fl input[type=number] { height: var(--control-h); width: 110px; text-align: right; }
.radios { display: flex; flex-wrap: wrap; gap: 16px; } .radios label { display: inline-flex; gap: 8px; align-items: center; font-weight: 400; margin: 0; }
.lines { display: grid; gap: 8px; } .lines .ln { display: grid; grid-template-columns: 1fr auto auto; gap: 12px; align-items: center; }
.lines .ln span { color: var(--gray-700); } .lines .ln small { color: var(--text-muted); white-space: nowrap; }
.actions { display: flex; gap: 8px; flex-wrap: wrap; }
.hint { font-size: 12px; color: var(--text-muted); margin: 0; }
.err { color: var(--error-700); font-size: 13px; margin: 0; }
.docs { display: grid; grid-template-columns: repeat(auto-fill, minmax(200px, 1fr)); gap: 10px; }
.doc { display: flex; gap: 10px; align-items: center; padding: 10px 12px; border: 1px solid var(--divider); border-radius: var(--radius-md); background: #fff; cursor: pointer; text-align: left; }
.doc:hover { border-color: var(--gray-400); } .doc[disabled] { cursor: default; opacity: .8; }
.doc .ic { width: 32px; height: 32px; border-radius: 8px; display: grid; place-items: center; background: var(--gray-100); color: var(--gray-600); }
.doc b { display: block; color: var(--text-strong); font-weight: 500; font-size: 13px; } .doc small { color: var(--text-muted); }
.timeline { list-style: none; margin: 0; padding: 0; border-left: 2px solid var(--divider); margin-left: 6px; }
.timeline li { position: relative; padding: 0 0 14px 18px; } .timeline li::before { content: ""; position: absolute; left: -6px; top: 5px; width: 10px; height: 10px; border-radius: 50%; background: #fff; border: 2px solid var(--gray-300); }
.timeline li.user::before { border-color: var(--primary-600); } .timeline li.ai::before { border-color: var(--indigo-600); }
.timeline .t { color: var(--text-strong); font-weight: 500; } .timeline .m { font-size: 12px; color: var(--text-muted); }

/* viewer, toast, sign-in */
.viewer { position: fixed; inset: 0; z-index: 60; background: rgba(16,24,40,.8); display: grid; grid-template-rows: auto 1fr; }
.viewer .vbar { display: flex; align-items: center; gap: 12px; padding: 10px 16px; background: var(--gray-900); color: #fff; }
.viewer .vbar .iconbtn { color: #fff; } .viewer .vbar .iconbtn:hover { background: rgba(255,255,255,.12); }
.viewer .pages { overflow: auto; padding: 20px; display: grid; justify-items: center; gap: 16px; }
.viewer img { max-width: min(1000px, 100%); background: #fff; box-shadow: 0 8px 24px rgba(0,0,0,.35); }
.toast { position: fixed; bottom: 20px; left: 50%; transform: translateX(-50%); z-index: 70; background: var(--gray-900); color: #fff; padding: 10px 16px; border-radius: 8px; box-shadow: 0 8px 20px rgba(16,24,40,.2); max-width: min(640px, calc(100% - 32px)); }
.toast.bad { background: var(--error-700); }
.center { min-height: 100%; display: grid; place-items: center; padding: 20px; }
.signin { width: min(440px, 100%); background: #fff; border-radius: var(--radius-lg); padding: 28px; box-shadow: var(--shadow-xs); border: 1px solid var(--divider); }
.signin h1 { margin-bottom: 4px; } .signin .who { display: grid; gap: 8px; margin-top: 18px; }
.signin .who button { display: flex; align-items: center; gap: 12px; padding: 12px 14px; border: 1px solid var(--border); border-radius: var(--radius-md); background: #fff; cursor: pointer; text-align: left; }
.signin .who button:hover { border-color: var(--primary-300); background: var(--primary-25); }
.signin .who b { display: block; color: var(--text-strong); font-weight: 500; } .signin .who small { color: var(--text-muted); }
.skeleton { height: 14px; border-radius: 4px; background: linear-gradient(90deg, var(--gray-100), var(--gray-50), var(--gray-100)); background-size: 200% 100%; animation: sk 1.2s infinite; }
@keyframes sk { to { background-position: -200% 0; } }
@media (prefers-reduced-motion: reduce) { .skeleton { animation: none; } }
@media (max-width: 720px) {
  .bar { flex-wrap: wrap; padding: 10px 16px; } .bar .grow { display: none; } .search { order: 10; min-width: 0; flex: 1 1 100%; }
  .tiles { grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 10px; } .tile { padding: 12px; } .tile .value { font-size: 24px; line-height: 32px; } main { padding: 12px; } .card { padding: 16px; }
  .head { flex-direction: column; } .cf { grid-template-columns: 1fr auto; } .cf .k { grid-column: 1 / -1; }
  form.f.inline { grid-template-columns: 1fr; } .drawer header, .drawer .body { padding-left: 16px; padding-right: 16px; }
}

/* welcome page: one card per program the department runs */
.programs { display: grid; grid-template-columns: repeat(auto-fill, minmax(320px, 1fr)); gap: var(--gap); }
.program { display: grid; gap: 12px; align-content: start; padding: 20px; border: 1px solid var(--border); border-radius: var(--radius-md);
  background: var(--surface); text-align: left; cursor: pointer; font: inherit; color: inherit; }
.program:hover { border-color: var(--primary-300); box-shadow: 0 1px 3px rgba(16,24,40,.1), 0 1px 2px rgba(16,24,40,.06); }
.program:focus-visible { outline: 2px solid var(--primary-300); outline-offset: 1px; }
.phead { display: flex; align-items: center; gap: 12px; }
.phead > svg { color: var(--gray-400); margin-left: auto; }
.program:hover .phead > svg { color: var(--primary-600); }
.pic { width: 40px; height: 40px; border-radius: 10px; display: grid; place-items: center; background: var(--primary-50); color: var(--primary-600); flex: none; }
.pic svg { width: 20px; height: 20px; }
.pname b { display: block; font-size: 16px; line-height: 24px; font-weight: 600; color: var(--text-strong); }
.pname small { color: var(--text-muted); }
.pdesc { margin: 0; color: var(--gray-600); }
.pstats { display: flex; flex-wrap: wrap; gap: 8px 20px; padding-top: 12px; border-top: 1px solid var(--divider); }
.pstat { display: grid; gap: 2px; }
.pstat .v { font-size: 20px; line-height: 28px; font-weight: 600; color: var(--text-strong); font-variant-numeric: tabular-nums; }
.pstat .l { display: inline-flex; align-items: center; gap: 6px; font-size: 12px; color: var(--gray-600); }
@media (max-width: 720px) { .programs { grid-template-columns: 1fr; } }